Our Services
Full System Integration
1 Source Technology is an IT POS company that provides a turn-key package from start to finish. We will get you up and running in scheduled time. We will set you up with the right technology to run your restaurant efficiently. You can rely on us because we have your best interest in mind. Your trust in us will guarantee a job well done. Your business success is our business success. Your full happiness is what we strive for. We look good if you look good. We don't just get the job done we also help you become successful at your business. We will help you find the right solution!
Here are some services that we offer:
Complete system installation and configuration
We install all necessary software and configure them to perform a maximum performance.
Custom POS System Design:
Every restaurant have its unique qualities, we recommend the right hardware and software and services depending on your operational style, location and business goals.
Complete Hardware Setup and Configuration:
We built and test the hardware and software in our office, then we install and secure it in your restaurant, after that you will be ready to use your hardware.
Cabling and Networking LAN Installation for a secure and robust network:
We design route, pull CAT5E cable and terminate wall jacks and connect LAN to router and switches then test and make sure your network system is firmly secure to handle the highest bandwidth capable.
Custom Menu Programming:
We gather all the information regarding your menu and program them according to your style of business operation. Then we test it with you to ensure you are fully satisfied. We will teach you to make changes where needed and continues to adjust the menu to fit your operational style. Our goal is to make you run your business as efficiently as possible.
One Day Grand Opening Full On-Site Support:
The day your POS system goes live, we will be there to give you full support. One of our expert staff will be on site to ensure your first day will go as smoothly as possible.
On-Site Staff Training:
We provide two hours of on-site staff training so your wait staff will be ready comes d-day.
Step by Step Instructions on Common Operationsl Tasks for Aldelo System:
We provide you with a small pocket size booklet of step by step instruction so your wait staff will never get lost.
Six Months FREE Full Technical Support & Maintenance:
Your turn-key project will automatically get six months of FREE support and maintenance from us. This will surely help you concentrate on running your business. No worries for your POS system going down because we will fully support you. After six months a yearly contract can be renewed.
Unlimited Classroom Support:
Come to our office and use our test computers to improve your skills and ask questions.
Technical Support and Customer Service
1 Source Technology is a name you can trust. We have been installing and supporting our customers in Dallas/Fort Worth for over 10 years. We are a professional team you can rely upon. We use quality hardware and guarantee quality workmanship. With us bargaining is unnecessary because our philosophy is to quote you inimum markup margin that is highly competitive in the market. A price guaranteed to be one of the lowest. You get a good price for high quality products and excellent services. This is our unique advantage!
Need help? Call 888-748-2206 or contact us online today! We look forward to hearing from you.
Maintenance Service Support
Benefits of having a maintenance service contract
Smart way to make use of your time by focusing on increasing sales: Leave the IT support and technical details to your technology partner. We will ensure your POS systems are functioning normally.
For a very small fee monthly or yearly, you have peace of mind knowing your POS system is in top performance. See below for details.
1. Your computer performance are assessed every quarterly then optimized for top performance. Optimization includes Disk Cleanup, Defragmentation, Updates, Virus Scans, Optimizations settings of MS Configs and background programs. Removal of unwanted AdWare programs, and unwanted temporary files hogging the system.
2. Your computer hardware are cleaned, diagnosed and fix every semi-annually (6 Months). Bad CPU fan are replaced for free. We have proper tools and cleaning chemicals for care of your hardware.
3. You get a personal report on the condition of your hardware. Some hardware that are older and risk eminent failure will be reported in advance so you will be aware of the potential problems and will be prepared for a solution in advance. This will help prevent profitability losses due to sudden failures.
4. Proper Operating System OS update can be made on a timely manner.
5. Proper care and storing of important software such as device drivers and critical programs by technical professional so quick retrieval can occur should the need arise.
6. Your critical files and data are backed up automatically and monitored for proper functionality.
7. You get onsite support for up to three (3) times a month if needed. Our technician will go onsite to fix a problem if the technician determines that is the only way to fix the problem.
8. You get unlimited email support.
9. You get unlimited phone call support.
10. You get free remote support. Remote support gives us the ability to help you in the quickest possible way. Our techs can remotely log into your system to fix the problem. This capability alone has helped save our customers tremendous sums in not just money, but also physical and emotional stress.
11. You get 50% off our regular labor fees for any new additions to the current system or installation on hardware or software as additional component to the existing system. This does not include any new project. New projects are not within the boundaries of our maintenance service contract.
12. You also get 50% off our regular labor fees for work done beyond the standard maintenance service contract coverage as long as it is work related to the current system in place.
13. We entertain detail messages from our customers calling at night to report a problem. Our technicians will act first thing in the morning to fix the problem reported by the customer during the previous night. Not many service providers allow for this kind of personal attention and care.
14. Our Maintenance Service Contract are Monday to Friday during regular business hours of 9AM to 6PM. Any work requested beyond the announced allotted times are considered outside the boundaries of the Maintenance Service Contract thus will incur a service fee for worked performed. Depending on availability and scheduling, any work performed outside the Maintenance Service window will automatically generate a labor fee based on our regular service rate. This is still a savings to the customer as we consider it regular fees even if it is actually an emergency request. Emergency service requests are usually charged at double the regular service rates.
15. We protect your computer from irresponsible employees and customers who wish to harm your POS system. We control your security functionality and allow only those whom you wish access to certain information. We are your total IT support department without that expensive IT budget. For a very reasonable fee you get a professional IT support department for your business. That is an advantage a business cannot do without.
16. We are a professional technology company that you can trust. A reliable technology partner that is ready to come to your aid. An IT bodyguard ready to fight for you! We have been in business for over 10 years and a member of the BBB in good standing. An authorized reseller of Aldelo for Restaurant Management system in good standing for the last 10 years.
Contact Us
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