Frequently Asked Questions
What is the difference between Aldelo Pro and Aldelo Lite?
Aldelo Lite is similar to Aldelo Pro minus the Dining In and Inventory features. Aldelo lite is normally meant for restaurant without dine in service. These types of restaurant usually focus more on takeout and delivery service. If you are not running a full service restaurant and prefers the lighter version of Aldelo Pro than Aldelo Lite version is for you.
How much is Aldelo for Restaurant Pro?
The first two license is listed for $895 each, additional third or more licenses cost you $595 each. If you purchase our complete turn-key solution we offer you the first two licenses at $750 each.
How do I know if your company is a good POS provider?
We have been in business for more than ten years and have built a good reputation among our clients. If you need references we can provide you with references. We have also been a member of the BBB for many years with good standing. We have also been a trustworthy Aldelo reseller for many years. Trust is a key element in our business. If you don't have trust, you can't do business. Our company philosophy is to always lookout for our customers. We view our customers as our business partner. We want you to be successful because if you are successful we are successful too. We want a long term relationship with you. That is our goal. It makes sense to do business the right way. Just as you expect a high level of integrity from us, we also expect the same from you.
I have seen some restaurants use a PDA to take orders, but sometimes those PDA's does not work especially with the WiFi connection, how does your system perform if we would like to use PDAs?
Our current WF28 PDA's are the most reliable PDA on the market today. Design for the restaurant environment it locks in with the connection you want and keeps it lock to that connection for as long as you are using it, so you do not have to worry about lost connection. Also, we have a six hour battery that can keep it running for the whole day without charging. Aldelo for restaurant wireless edition is design to work well for this PDA. Call us if you would like to see a demo.
We have a Dim Sum restaurant, can Aldelo be configured to operate well for a Dim Sum style menu?
Yes, Absolutely. We can design your menu to function optimally for your Dim Sum restaurant. Our skilled technicians can design the best options for you.
We currently operate a Chinese buffet style restaurant, is your program compatible for our restaurant?
Yes! Absolutely. Give us a call if you would like to see a demo.
Do you guys do cabling and setting up wall jacks and such?
Yes! That is one of our expertise. We will pull all the cables, install wall jacks, test the wires and hook them up. You do not need to call on a third party cabling company as we do all that for you. FYI, we can also setup your telephone system, your surveillance camera system and your website. If you need these services please contact us.
Is the Aldelo program suitable for an upscale fine dining restaurant?
Yes! Absolutely. The program is design to meet almost all types of restaurant styles. We can configure the program to perform accordingly to meet your standard of operation.
If we want to see a demo of your program, do we just call you to setup an appointment?
Yes! Just call us and tell us you would like to get an onsite demo. We will be more than happy to bring our equipment to your restaurant and give you a complete demonstration and answer all your questions. By the way, this is also a FREE service and you are not obligated to buy from us. This is a great way for you to learn about this program before making any decision regarding your POS preference.
Do you set up merchant accounts for credit card processing?
Yes, we are affiliated with some of the country's top credit card processor and Technology Company that are currently certified to work with Aldelo EDC. We can process your application is quickly as within two days. We setup everything including installing the Aldelo EDC software and configuring it to processing your application. It is very easy and you get complete support from us. As far rates are concern, 99.9% of the time you will get better rates than your current provider or if you already have a good rate our affiliate merchant processor will match your current rates so you will always be in a win win situation. It is a great deal and we recommend it very highly, plus you get excellent support when you need it.
We want you to install our system, but we would like to design our own menu database, can we do that?
Yes, you can! However, be sure that you are familiar with the setup and configuration. If you are new to the Aldelo program we highly recommend you let us get the job done for you. Any errors in your database setup will be very difficult to repair later and we cannot guarantee your system will perform to your expectation.
Currently we are running QuickPOS 2.5, will we be able to get upgrade our system to Aldelo 3.8.8?
Unfortunately, QuickPOS 2.5 has a completely different design to the new Aldelo release so you cannot upgrade in the traditional sense of the word. You can however, still get the new Aldelo software, but you will have to get it installed brand-new. It is also highly likely your hardware needs to be upgraded or better yet replaced as they most likely does not meet the requirements to run the newest Aldelo software. Aldelo version 3.8.8 requires a fast processor that is on the market in the last two years. We recommend you call us for a thorough analysis of your current POS condition and we can prepare a report for you and make recommendation as to what your best options are.
Will you be able to install our POS system if we are far away from Dallas?
Yes! It's most likely we can travel to your location and install your POS system. We currently have clients in far places like Florida, Virginia and San Antonio. However, there is a small trip charge to compensate for the distance and travelling time.
Do you deliver receipt paper?
Yes! You can call or order online and we will deliver it to your restaurant if you are located in Dallas and Fort Worth metroplex. Receipt Papers are sold in cases. Our standard case comes with 50 Rolls.
How does your maintenance service contract works?
Our standard maintenance service contract for restaurant POS system offers you peace of mind for a very low price.
You get:
Three onsite service and repair calls per month. What this means is whenever you have a problem you simply call us and if the problem cannot be resolved by telephone or remote online support we will go to your restaurant and fix the problem. We can go to your restaurant for up to three times per month. Three times is actually plenty as most of the time we do not need to go to your restaurant that often because we normally keep your computer system in top shape thus you will hardly need to call us. If we have to come to your restaurant three times in a month then we have a serious problem of which we have to clearly address. Because the high quality of our products and services you will seldom see much downtime and we continually keep your system functioning in great condition.
Quarterly Optimization. Every three months we come to check your system perform optimization tasks. We check your systems integrity, cleanup unwanted files or background programs such as spywares, check and remove viruses if any, run defragmentation, check system configuration and many many more. This optimization will ensure your system is performing in it most optimized state.
Semi-Annual Full Maintenance Service Performed. Every six months we will go to your restaurant on pre scheduled time to perform a complete service to your POS system. These include cleaning, CPU fan diagnosis and replacement if needed, system optimization, hardware test and diagnostic, system analysis and etc. This will ensure your system is in tiptop shape. At this point if we find potential issues we will inform you and help you plan for future transition and upgrades.
Data Backup and Crash Resolution. We also maintain a backup program for your data and plan resolution in cases where your hard drive suddenly crash or your system board dies due to unforeseen circumstances. In other words you are completely covered, we basically take care of all your maintenance requirement thus allowing you to concentrate on building your business. With a maintenance service like ours in place you have complete peace of mind so you can focus completely to running your business profitably. As a business person, this is the most efficient way to utilize your time and effort. Time is money and the more time you spend on taking care of your food quality and customer satisfaction the better your profits will become.
How much do you charge for your Maintenance Service Contract?
Our price is one of the lowest and the most effective contract you will ever see. And that is a promise! We cannot list the amount here, as we want our price to be known only to you, our client partner. Our special "maintenance service contract" offer is only open to our customers. Our pricing method is very simply and very easy to understand. We guarantee you will be very happy with the way we structure our pricing. Please call us and ask to speak with one of our representatives or managers. We will be more than happy to tell you.
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